![]() ![]() It is there to assist your colleagues or your customers with getting answers to their questions. Your knowledge base should not be constructed as a means to replace human interaction but to enhance and support it. The intuitive interface of the Aura macros will boost not only the user experience but also user acceptance throughout Confluence Cloud. Rather than just basic text and hyperlinks, why not make the user experience exceptional and draw your users in visually.Īura offers an intuitive suite of content macros that transform standard pages into beautifully organized content. Many knowledge bases will include content such as Getting Started, a User’s Guide, and possibly Support. Aura has the tools to move your content to a new design standard. ![]() įor every aspect of the layout of your knowledge base - background images or colors, dividers, panels, tabs, etc. Let us introduce you to the beautiful formatting macros found in Aura. You need it to be more than just a basic document collection site. Taking the development process one step further, you need your knowledge base to be well-structured, highly efficient, attractive, and engaging. ![]() This can be a huge driver for cost savings, as well as employee and customer satisfaction.Ĭonsider the question, “How many steps do our employees (or customers) have to take to contact us to find the information they need?” Engaging Pages Thanks To An Intuitive Suite of Macros The knowledge base should be designed to function as a “self-serve” portal, allowing access without requiring personal assistance from you and your staff. Whether you’re building an internal or external facing knowledge base, the end goal is the same - helping your users help themselves. It should then come as no surprise that for projects such as the design and ongoing development of a knowledge base, Confluence Cloud is ideally suited. The word literally means, “where two or more things merge”.Ĭonfluence Cloud is synonymous with collaboration, the bringing together of ideas, documents, and resources. ![]()
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